Frequently Asked Questions.
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.
Delivery times vary depending on your location and the shipping method selected at checkout. Most orders are processed within 1–2 business days and delivered within 3–7 business days. You’ll receive a tracking link once your order ships.
No, you don’t need to create an account to place an order. You can check out as a guest. However, creating an account allows you to track orders easily and access faster checkout for future purchases.
Yes, you can choose your preferred currency at checkout. Our website automatically displays prices in your local currency based on your location, but you can also manually select a different currency from the menu.